Terms and Conditions

Terms and Conditions (T’s and C’s) Online in Zeeland


1. General

The following terminology applies to these Terms and Conditions (“T’s and C’s’’) and any or all agreements: “Client ”, “You” and “Your” refers to You, the company or person accessing this website and/or completing an order and accepting the Company’s terms and conditions. “The Company”, “Our ”, “We” and “Us”, refers to our Company Internet on Demand. “Site’’ or “ Website ” refers to onlineinzeeland.nl and related websites. “Party” or “Parties” refers to both you and ourselves, or either you or ourselves. Agreement refers to the agreement between Internet on Demand and you and includes the Terms and Conditions, the order and the Privacy Statements.

1.1   Online in Zeeland is a company of Internet on Demand. Both trade names are registered by Tempus Nexus BV in The Netherlands under number 6947 0936, registered office Wegenbouw 17, 3991 NG Houten.

1.2 By accessing, browsing and using our Website and/or by placing an order, you acknowledge and agree to have read, understood and agreed to the T’s and C’s .
All services, including any related offers and promotions may be subject to specific additional terms and conditions advertised in our marketing literature and / or on the Website. Please check our Website regularly as these T’s and C’s are updated from time to time.

1.3 You can find our T’s and C’s on our Website onlineinzeeland.com. Should you wish to receive a printed version of these T’s and C’s,
please let us know by sending an email to info@onlineinzeeland.nl and we will send you a copy free of charge.

1.4 Unless agreed otherwise, all terms and conditions of you are explicitly excluded.

1.5 We guarantee that the service we offer meets the criteria that may reasonably be expected from such service. In other words, when you use our SIM-card you may expect a data connection made available to you through that SIM-card. Please refer to articles 5 and 9 of these T’s and C’s for exceptions due to force majeure.

1.6 “Rent – period” refers to the period for which the SIM-card has been rented and during which the SIM-card may be used by you.
The rent period is clearly indicated on your invoice.

1.7 You rent the SIM-card. This means it is not your property and you should treat it carefully.
Any abuse (please refer to article 2 of these T’s and C’s) will lead to immediate deactivation of the SIM-card.



2. Rates and data usage

2.1 All prices mentioned are in EURO

2.2 We are very careful when it comes to communicating our prices. Should you however come across a clear mistake from our end (in your favour or not in your favour) we would really appreciate it if you would inform us. Such help is very welcome!

2.2 The SIM-card ordered provides truly unlimited data as outlined in the T’s and C’s and subject to restrictions imposed by our network operator, at the highest available speed during the rent period. The SIM-card can only be used in The Netherlands and has been disabled for roaming. This means that the SIM-card will not work when taken outside The Netherlands and the overseas Dutch Islands such as the Dutch Antilles.

2.3 Unlimited data means that there no bundle or fair use policy applies. What does apply is our don’t-push-it policy, which means that you use the SIM in a sensible and wise manner  and that your usage does not result in a heavy burden on the network. Examples of heavy burden are (almost) continuous streaming of images (e.g. camera/Netflix) and (almost) continuous down- or uploading of heavy applicaties and/or content (e.g. via bit-torrents).

Should Internet on demand and/or the network operator that has  provided the SIM-card believe that too much data is used (e.g. data usage has a negative impact on the functionality of the mobile data network), then this can result in immediate termination of our contract and immediate deactivation of the SIM-card. 

2.4 Abuse of the SIM-card may also result in immediate deactivation of the SIM-card. Abuse includes but is not limited to:

  • Using the SIM-card for activities prohibited by the mobile network operator and/or the applicable laws
  • Using the SIM-card for uploading, downloading or visiting unlawful, indecent, defamatory or inflammatory content or messages

In case of deactivation of the SIM-card because of abuse, you are not entitled to any compensation or (partial) repayment of the rent amount paid. Should you wish to get confirmation as to whether certain usage will be classified as ‘abuse’, please do not hesitate to get in touch with us. You will remain responsible to us for the actions of any other person you allow to use the SIM-card at all times.

4 . Data management

4.1 When you place an order, your personal data are recorded in our customer database. We take the privacy of our customers seriously and will not disclose any of this information to any third party without your prior written consent, unless required under law. Please also refer to the Privacy Policy on our Website.

5 . Warranty and availability

5.1 In case your SIM-card does not function correctly, please get in touch with us soonest. We will try and find a solution together with you to ensure you can enjoy unlimited mobile data.

5.2 Our mobile network operator partner provides access to their mobile data network in a very large part of the country. However, there will always be areas where there is either limited or even no coverage. There is not much we can do about this and this is also something you cannot hold us liable for. In case you are staying in an area where there is limited or no mobile data coverage, please get in touch with us and we will work with you on an acceptable solution. Please note there is not a lot we can do for you should you only contact us once the rent period has ended.

Note that in any case our liability for a poor service because of poor network coverage is limited to the amount you paid when ordering the SIM-card (please refer to chapter 10 Liability).

6 . Promotions

6.1 Promotions are non-binding, unless clearly indicated otherwise.

6.2 We do what we have committed to do. However, in order to prevent any discussions, any verbal agreement or promise is only binding once confirmed in writing by us.

6.3 You having the pleasure of benefiting from a promotion does not automatically mean you are entitled to such a promotion in the future.

6.4 We like to be clear in anything we do. Therefore, any changes or supplements or any other agreements are only binding once they have been agreed by you and us, in writing.

7 . Order

7.1 Your order with us is final once the order has been paid in full or confirmed by us in an email.

7.2 We are entitled to reject or cancel any order without justification. Should this be the case, you will be notified by email and repaid in full.

8 . Images and specification

8.1 All images, pictures, drawings and videos on our Website (s), packaging or any other means of communication (online and offline) are illustrative only. They are in no way binding nor can they be reason for any entitlement, compensation or cancellation of the order.

9. Force majeure

9.1 We try our best, really, but in some cases there is not a lot we can do. In those cases where we can reasonably not be expected to keep our end of the bargain, we cannot be held responsible or liable for any damage you may incur.

9.2 There are quite a few things that we cannot be held responsible for, including but not limited to the following:
– breakdown of the internet or the mobile network of our network operator
– breakdown of email traffic
– breakdown of any third party hardware and/or technology
– strikes
– legal and/or regulatory measures
– breakdown of the supply of electricity In particular we would like to stress our inability to influence availability of mobile (data) networks and the speed and reliability these networks offer. We can therefor e not be held liable for any limitations or shortcomings in these networks and the connections they enable.

9.3 Internet on Demand reserves the right to postpone its obligations in case of force majeure. Furthermore, we have the right to (partly) cancel our agreement with you or to change the agreement in such a way that execution is still possible. Under no condition will we be held to pay any fine or compensation following any disruption in our services resulting from force majeure.

10. Liability

10.1 Internet on Demand can not be held liable for any direct or indirect claims, including third party claims, resulting from the use of our SIM-cards or the fact that our SIM-cards can not be used, unless explicitly agreed otherwise (in writing).

We cannot guarantee the SIM-cards you hire from us will function flawlessly anytime and anywhere. Our maximum liability is limited to the amount paid by you, our customer, when ordering the SIM-card.

In case of abuse of the SIM – card (refer to article 2 of these T’s & C’s), we do not accept any liability whatsoever and you lose any right for compensation or (partial) repayment.

10.2 You are responsible for any and all damage caused by abuse of the SIM-card (refer to article 2 of these T’s & C’s) and you indemnify us against any damage and liability resulting from such abuse.

11. Governing law

11 .1 These T’s and C’s our Agreement as well as all our other agreements, contracts and documentation are governed by the laws of The Netherlands. By ordering and / or using our services and products you consent to these T’s and C’s and to the exclusive jurisdiction of the Dutch courts in all disputes arising out of such order and / or use .

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